Privacy Policy

1. Introduction
This Privacy Policy explains how tiDocs Pte. Ltd. (“tiDocs”, “we”, “our”) collects, uses, and protects your personal information when you use our services, including the trial programs and related applications.

2. Information We Collect
We may collect the following types of information:

• Contact information: Name, company name, email address, phone number

• Account information: LINE Official Account ID, brand account details, campaign preferences

• Usage data: Campaign participation metrics (response rates, referral rates, conversion tendencies)

• Payment information: Billing details necessary for processing payments via Stripe or bank transfer

3. How We Use Information
We use the information collected to:

• Provide and configure the trial campaign

• Communicate with you about your campaign setup, progress, and results

• Process payments and issue invoices

• Improve our services and user experience

4. Data Sharing and Disclosure

• We do not sell or rent your personal data to third parties.

• Data may be shared with trusted service providers (e.g.,  Payment platforms, Google services for hosting applications) strictly for the purpose of service delivery.

• In cases required by law, we may disclose information to comply with legal obligations.

5. Data Retention

• We retain client information only as long as necessary to deliver the service and comply with legal obligations.

• Campaign data (such as response rates and engagement results) may be anonymized and aggregated for research and product improvement.

6. Data Security

• We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

• However, no method of transmission or storage is 100% secure.

7. International Transfers
Although personal information is collected only within Japan, certain processing or storage necessary for providing our services may take place outside Japan. In such cases, we implement appropriate safeguards to ensure that your information is handled securely. 

8. Your Rights
You have the right to:

• Request access, correction, or deletion of your data

• Withdraw consent for certain processing

• Contact us regarding privacy concerns at info@tidocs.net

9. Contact Information
If you have any questions regarding this Privacy Policy or data handling, please contact:
tiDocs Pte Ltd (Singapore, UEN: 202405367C)
Email: info@tidocs.net
Address: 160 ROBINSON ROAD, #14-04, SINGAPORE (068914)

Effective Date: 1 September 2025